• 11 Helby Street, Harrison, ACT 2914, Australia
  • 8AM - 5PM
June 30, 2025

How quickly can I start?

Once you complete onboarding and confirm your package, your support can begin in as little as 1–2 business days. Just book your Calendly onboarding session to get started.

June 30, 2025

Do you work on Australian public holidays?

Yes, we operate on most Australian public holidays. This is clearly outlined in your agreement, so you’ll always know when your virtual assistant support is active, even during peak seasons.

June 30, 2025

Do you support Certificate IV and Diploma completion?

Yes, our team assists brokers in enrolling and completing Certificate IV in Finance and Mortgage Broking and Diploma courses. We help you stay on track and certified to meet aggregator and industry requirements.

June 30, 2025

Do you help with lender accreditations?

Yes, we complete 18–20 lender accreditation applications on your behalf for a service fee. This fast-tracks your access to a wide range of lenders, so you can start writing loans faster.

June 30, 2025

Which aggregators have you worked with?

We’ve successfully supported brokers working under AFG, Finsure, LMG, SFG, Choice, Broker Group, Mortgage Australia Group (MAG), Purple Circle Financial Services (PCFS), and Outsource. Our experience across these groups helps us tailor support to your aggregator’s system.

June 30, 2025

Where is your back-office team located?

Our back-office support team is based in a secure office in Bangladesh, under Australian management. All VAs are trained in Australian mortgage compliance, lender processes, and broker expectations, making offshore support seamless.

June 30, 2025

Do you assist with compliance documentation?

Yes. We help brokers prepare and review credit guides, verify ID and supporting documents, create submission notes, and ensure file compliance based on aggregator and lender guidelines. Our role is to help you stay audit-ready at all times.

June 30, 2025

How do you charge for virtual assistant services?

We offer both part-time and full-time monthly packages with direct debit billing. All packages include supervisor-level quality checks, reporting dashboards, and productivity tracking for peace of mind.

June 30, 2025

Do you support part-time and new brokers?

Yes, we provide full and part-time virtual assistant support for brokers at any stage. Whether you’re part-time, starting out, or transitioning from another career, we offer scalable solutions and training to help you succeed in the competitive mortgage space.

June 30, 2025

Which CRM platforms do you support?

We support all major mortgage broker CRM systems, including: SalesTrekker Broker Engine Flex MyCRM Mercury Infinity Our virtual assistants are trained to work directly inside your CRM with full accuracy and data compliance

MIr Wahib
MIr Wahib

Just left us a 5 star review

5.0
Based on 7 Reviews

We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

MIr Wahib July 3, 2025
google

Mortgage Broker Assist has been a game-changer for my business over the past six months. Their service has not only streamlined my daily operations but also freed up valuable time, allowing me to focus on scaling my business. The team is impressively efficient, reliable, and precise in their work. Whether it's managing administrative tasks or handling client communication, their attention to detail and consistency has significantly improved my workflow. I can confidently say that partnering with Mortgage Broker Assist has been one of the best decisions I’ve made for my business, and I highly recommend them to any broker looking to optimize their processes and save time.

Claire Viskovich October 17, 2024
google

Shariff and the team at MBAT are an irreplaceable part of my business. They provide great support, are always open to feedback and are genuine in wanting to provide long term support.

Imtiyaz Rather May 10, 2024
google

I highly recommend MBAT at Sharif and their services. If you are looking for, or needing backend support then this is the go to place for full support services. I have an amazing team with me, who are articulate, intelligent, and willing and able to learn and support me at anytime. Good team members are hard to find no matter where you are. And through Sharif and his team I have been able to free up some of my time from day to day activities and focus on the family and other personal matters. I highly recommend their services. If you are looking for, or needing backend support, Thank you so much Sharif and MBAT team, I am grateful!

I have been a finance broker for 12 years. And two years ago, the outsourcing company I was using advised that both team members were leaving. I was introduced to MBAT through a colleague, and I will be always eternally grateful, my experience has been nothing short of incredible. I have an amazing team with me, who are articulate, intelligent, and willing and able to learn. Good team members are hard to find no matter where you are. And through Sharif and his team I have been able to scale up my business, see it grow and have an incredible support network because of my connection to MBAT. I highly recommend their services. If you are looking for, or needing backend support, if you are looking to grow and scale up your business. Then you have come to the right place . Look no further and reach out to them today.

Justin Cornock February 6, 2024
google

Highly recommend them. It is has been great having the assistance and back office team. The team is so efficient and professional. It makes our business - Hamara Finance Services' operations run smoother and lets us focus on what we do best - serving our clients.

Harprit Kaur February 6, 2024
google