June 30, 2025
How quickly can I start?
Once you complete onboarding and confirm your package, your support can begin in as little as 1–2 business days. Just book your Calendly onboarding session to get started.
June 30, 2025
Do you work on Australian public holidays?
Yes, we operate on most Australian public holidays. This is clearly outlined in your agreement, so you’ll always know when your virtual assistant support is active, even during peak seasons.
June 30, 2025
Do you support Certificate IV and Diploma completion?
Yes, our team assists brokers in enrolling and completing Certificate IV in Finance and Mortgage Broking and Diploma courses. We help you stay on track and certified to meet aggregator and industry requirements.
June 30, 2025
Do you help with lender accreditations?
Yes, we complete 18–20 lender accreditation applications on your behalf for a service fee. This fast-tracks your access to a wide range of lenders, so you can start writing loans faster.
June 30, 2025
Which aggregators have you worked with?
We’ve successfully supported brokers working under AFG, Finsure, LMG, SFG, Choice, Broker Group, Mortgage Australia Group (MAG), Purple Circle Financial Services (PCFS), and Outsource. Our experience across these groups helps us tailor support to your aggregator’s system.
June 30, 2025
Where is your back-office team located?
Our back-office support team is based in a secure office in Bangladesh, under Australian management. All VAs are trained in Australian mortgage compliance, lender processes, and broker expectations, making offshore support seamless.
June 30, 2025
Do you assist with compliance documentation?
Yes. We help brokers prepare and review credit guides, verify ID and supporting documents, create submission notes, and ensure file compliance based on aggregator and lender guidelines. Our role is to help you stay audit-ready at all times.
June 30, 2025
How do you charge for virtual assistant services?
We offer both part-time and full-time monthly packages with direct debit billing. All packages include supervisor-level quality checks, reporting dashboards, and productivity tracking for peace of mind.
June 30, 2025
Do you support part-time and new brokers?
Yes, we provide full and part-time virtual assistant support for brokers at any stage. Whether you’re part-time, starting out, or transitioning from another career, we offer scalable solutions and training to help you succeed in the competitive mortgage space.
June 30, 2025
Which CRM platforms do you support?
We support all major mortgage broker CRM systems, including: SalesTrekker Broker Engine Flex MyCRM Mercury Infinity Our virtual assistants are trained to work directly inside your CRM with full accuracy and data compliance
