• 11 Helby Street, Harrison, ACT 2914, Australia
  • 8AM - 5PM
June 30, 2025

How quickly can I start?

Once you complete onboarding and confirm your package, your support can begin in as little as 1–2 business days. Just book your Calendly onboarding session to get started.

June 30, 2025

Do you work on Australian public holidays?

Yes, we operate on most Australian public holidays. This is clearly outlined in your agreement, so you’ll always know when your virtual assistant support is active, even during peak seasons.

June 30, 2025

Do you support Certificate IV and Diploma completion?

Yes, our team assists brokers in enrolling and completing Certificate IV in Finance and Mortgage Broking and Diploma courses. We help you stay on track and certified to meet aggregator and industry requirements.

June 30, 2025

Do you help with lender accreditations?

Yes, we complete 18–20 lender accreditation applications on your behalf for a service fee. This fast-tracks your access to a wide range of lenders, so you can start writing loans faster.

June 30, 2025

Which aggregators have you worked with?

We’ve successfully supported brokers working under AFG, Finsure, LMG, SFG, Choice, Broker Group, Mortgage Australia Group (MAG), Purple Circle Financial Services (PCFS), and Outsource. Our experience across these groups helps us tailor support to your aggregator’s system.

June 30, 2025

Where is your back-office team located?

Our back-office support team is based in a secure office in Bangladesh, under Australian management. All VAs are trained in Australian mortgage compliance, lender processes, and broker expectations, making offshore support seamless.

June 30, 2025

Do you assist with compliance documentation?

Yes. We help brokers prepare and review credit guides, verify ID and supporting documents, create submission notes, and ensure file compliance based on aggregator and lender guidelines. Our role is to help you stay audit-ready at all times.

June 30, 2025

How do you charge for virtual assistant services?

We offer both part-time and full-time monthly packages with direct debit billing. All packages include supervisor-level quality checks, reporting dashboards, and productivity tracking for peace of mind.

June 30, 2025

Do you support part-time and new brokers?

Yes, we provide full and part-time virtual assistant support for brokers at any stage. Whether you’re part-time, starting out, or transitioning from another career, we offer scalable solutions and training to help you succeed in the competitive mortgage space.

June 30, 2025

Which CRM platforms do you support?

We support all major mortgage broker CRM systems, including: SalesTrekker Broker Engine Flex MyCRM Mercury Infinity Our virtual assistants are trained to work directly inside your CRM with full accuracy and data compliance

VARUN SINGH
VARUN SINGH

Just left us a 5 star review

5.0
Based on 12 Reviews

The team at Mortgage Broker Assist has been an incredible help! Their admin support, email sorting and file management have saved me so much valuable time. Because of their efficiency and attention to detail, I can now focus more on my clients and growing my business. Highly recommend their services to anyone looking for reliable and professional support!

VARUN SINGH February 18, 2026
google

I have used the services for past two years. The service is excellent and have been providing valuable service. They are prompt and efficient. Highly recommend their services.

Dinesh Acharya December 21, 2025
google

I wanted to take a moment to express my sincere appreciation for the exceptional service and support provided by Easy Broking team in handling our mortgage broking files. Your team's professionalism, responsiveness, and attention to detail have made a significant difference in ensuring a smooth and efficient process for our clients. The clarity with which you communicate, your proactive approach to problem-solving, and your commitment to meeting tight deadlines have not gone unnoticed. Most importantly, our clients have consistently shared positive feedback about their experience, noting how seamless and stress-free the process has been. Your efforts have directly contributed to building trust and satisfaction among our clients, which is invaluable to us. Thank you for being such a reliable and dedicated partner. We look forward to continuing our collaboration and achieving even greater success together.

Gautam Narula October 9, 2025
google

I have been using Mortgage Broker Assist for years now, and they have become an essential part of my business. Their back-of-house support is excellent — they handle admin work, organise emails, make BDM calls, rename files, and take care of all those time-consuming tasks that can easily pile up during busy periods. Their help has freed up a huge amount of my time and allowed me to stay focused on what really matters — looking after clients and building relationships. I can trust that everything behind the scenes is handled efficiently and professionally, which makes my workday so much smoother. Mortgage Broker Assist genuinely adds value to my business, and I couldn’t recommend them more highly. Five stars from me.

Shane Stewart October 7, 2025
google

Empowered by Teamwork, Determination, and Sincere Diligence: A Journey of Purposeful Progress

Ahsan Noor Asir September 27, 2025
google

We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

MIr Wahib July 3, 2025
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