• 11 Helby Street, Harrison, ACT 2914, Australia
  • 8AM - 5PM
June 30, 2025

Can MBA help me increase loan volume?

Yes. By offloading time-consuming admin tasks to our expert team, you can focus on growing your business. Our clients scale efficiently without hiring in-house, making MBA a cost-effective growth partner for brokers who want to increase their home loan processing volume.

June 30, 2025

Can you assist with CRM data entry and client follow-up?

Absolutely. Our CRM data support includes updating client profiles, lead nurturing, follow-ups with lenders, post-settlement tasks, and reminder systems. These services are included in both Lodge & Track and full VA packages.

June 30, 2025

Do you offer mentoring and training for mortgage brokers?

Yes, we run a 2-year, MFAA- and FBAA-approved program for new brokers. Our mortgage mentoring service includes: Structured online learning modules Weekly Zoom sessions and CPD Broker business planning Lender workflows A dedicated Teams group with mentor support This is ideal for those wondering how to become a mortgage broker or looking for guided support […]

June 30, 2025

How does onboarding and staff transition work?

Onboarding is quick and structured. After you book your launch meeting via Calendly, we schedule a kickoff session to outline your preferences and workflow. Your VA joins your Teams group and begins working within 1–2 business days. If a team member leaves, we manage a seamless internal handover — no training needed on your end, […]

June 30, 2025

What compliance and security measures are in place?

We take data protection seriously. Mortgage Broker Assist is: ISO 27001 Certified Cyber Security Certified PI Insured Our systems are fully compliant with Australian privacy laws and secured with password protection, firewalls, backups, and 24/7 monitoring.

June 30, 2025

How fast will my home loan application be processed?

Once we receive a complete set of documents and a filled-out home loan application, we guarantee submission within 24 business hours. Our proactive tracking system ensures updates are shared before and after lodgment, giving you peace of mind during the loan process.

June 30, 2025

Do you offer flexible per-file loan processing packages?

Yes, we offer flexible pricing for brokers who prefer pay-per-application services. Our packages include: Lodgment Only – $160 + GST per file Lodge & Track – $270 + GST per file Full File Processing – $500 + GST (depending on complexity) This structure supports brokers looking to outsource loan processing affordably and efficiently.

June 30, 2025

How is your virtual assistant (VA) service structured?

Each broker is assigned a dedicated virtual assistant for mortgage processing, fully trained to manage key admin and compliance tasks. Your VA works within your CRM to handle loan lodgments, valuations, discharge forms, and follow-ups with lenders or BDMs.

June 30, 2025

What support services do you offer mortgage brokers?

At Mortgage Broker Assist, we provide a full suite of mortgage broker back-office services designed to support Australian brokers at every stage. This includes end-to-end home loan processing, from application to approval. We handle: CRM data entry Lodgment and tracking Credit guide preparation Servicing calculators Income and expense assessment Payslip and document analysis Compliance and […]

September 19, 2022

How do you ensure data security and client confidentiality in mortgage processing?

We are ISO-certified and follow industry-standard data security protocols to protect sensitive client information. All mortgage files are encrypted, stored on secure servers, and managed by trained professionals under strict confidentiality agreements.

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MIr Wahib
MIr Wahib

Just left us a 5 star review

5.0
Based on 7 Reviews

We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

MIr Wahib July 3, 2025
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Mortgage Broker Assist has been a game-changer for my business over the past six months. Their service has not only streamlined my daily operations but also freed up valuable time, allowing me to focus on scaling my business. The team is impressively efficient, reliable, and precise in their work. Whether it's managing administrative tasks or handling client communication, their attention to detail and consistency has significantly improved my workflow. I can confidently say that partnering with Mortgage Broker Assist has been one of the best decisions I’ve made for my business, and I highly recommend them to any broker looking to optimize their processes and save time.

Claire Viskovich October 17, 2024
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Shariff and the team at MBAT are an irreplaceable part of my business. They provide great support, are always open to feedback and are genuine in wanting to provide long term support.

Imtiyaz Rather May 10, 2024
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I highly recommend MBAT at Sharif and their services. If you are looking for, or needing backend support then this is the go to place for full support services. I have an amazing team with me, who are articulate, intelligent, and willing and able to learn and support me at anytime. Good team members are hard to find no matter where you are. And through Sharif and his team I have been able to free up some of my time from day to day activities and focus on the family and other personal matters. I highly recommend their services. If you are looking for, or needing backend support, Thank you so much Sharif and MBAT team, I am grateful!

I have been a finance broker for 12 years. And two years ago, the outsourcing company I was using advised that both team members were leaving. I was introduced to MBAT through a colleague, and I will be always eternally grateful, my experience has been nothing short of incredible. I have an amazing team with me, who are articulate, intelligent, and willing and able to learn. Good team members are hard to find no matter where you are. And through Sharif and his team I have been able to scale up my business, see it grow and have an incredible support network because of my connection to MBAT. I highly recommend their services. If you are looking for, or needing backend support, if you are looking to grow and scale up your business. Then you have come to the right place . Look no further and reach out to them today.

Justin Cornock February 6, 2024
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Highly recommend them. It is has been great having the assistance and back office team. The team is so efficient and professional. It makes our business - Hamara Finance Services' operations run smoother and lets us focus on what we do best - serving our clients.

Harprit Kaur February 6, 2024
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