September 19, 2022
Do I need a minimum volume to use your mortgage broker support services?
No minimum required. Our outsourced loan processing services are flexible and scalable — ideal for independent mortgage brokers or high-volume brokerages looking for support on-demand.
September 19, 2022
What loan CRMs and aggregator platforms do you support?
We work with all major mortgage broker CRMs and are approved by most aggregator groups. Whether you use ApplyOnline, Mercury, Podium, or SalesTrekker, we integrate seamlessly.
September 17, 2022
How does the Lodge & Track service benefit my brokerage?
Our Lodge & Track service includes document verification, valuation ordering, loan file lodgment, and consistent updates with lenders and solicitors — helping you close home loans faster with fewer errors.
September 17, 2022
How experienced is your offshore mortgage support team?
Our team has years of experience working with Australian brokers. With over 70+ trained virtual loan processors, we offer reliable and accurate support to help brokers increase efficiency and scale faster.
September 17, 2022
Can I outsource only specific parts of the mortgage loan process?
Absolutely. Our services are modular — you can outsource loan packaging, application lodgment, client follow-ups, or CRM data entry depending on your business needs. We customize support to fit your workflow.
September 17, 2022
What makes Mortgage Broker Assist different from other virtual assistant services?
We specialize exclusively in mortgage industry virtual support, with deep knowledge of lender policies, forms like FHOG and discharge documents, and servicing calculators. Unlike generic VA services, we are trained to understand the mortgage lifecycle.
September 17, 2022
Is your team available during Australian business hours?
Yes. Our support team operates from 10 AM to 8 PM WA time, ensuring you receive real-time updates, lender follow-ups, and broker assistance during your core working hours.
