Get expert virtual assistants, CRM admins, and loan processors to handle your administrative tasks, streamline loan processing, and help your mortgage business grow efficiently.
- 11 Helby Street, Harrison, ACT 2914, Australia
- 8AM - 5PM
Your Trusted Mortgage Broker Back Office Support Partner
At Mortgage Broker Assist, we specialise in virtual assistant services for mortgage brokers and loan processing support across Australia. Based in Sydney, our team helps brokers streamline administrative work, reduce turnaround times, and scale efficiently. Whether you're looking for CRM data entry, file lodgment support, or end-to-end mortgage loan processing, we’re here to deliver accurate, timely, and compliant solutions — with no fixed costs or volume commitments.
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How Our Mortgage Broker Back Office Support Works
Our streamlined workflow helps mortgage brokers save time, reduce admin stress, and close loans faster
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Initial Consultation
We understand your business needs and recommend the best support model (per-file, dedicated VA, or custom).
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File Allocation & Task Planning
You send in loan files or task instructions. We assign experienced loan processing support staff.
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Document Collection & Verification
Our team checks all supporting documents and prepares serviceability calculators, pricing, and compliance.
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CRM Data Entry & Lodgement
We enter accurate data into your CRM and lodge files with lenders or aggregators on your behalf.
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File Tracking & Follow-Up
We follow up with lenders, solicitors, and other stakeholders through to settlement, providing regular updates.
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Post-Settlement Support
We help with discharge forms, compliance, and post-settlement documentation so nothing is missed.
Ready to free up your time and close more loans?
Book a Free Strategy Call
Expert Mortgage Broker Virtual Support Tailored for You
Tailored support for mortgage brokers—save time, reduce workload, and grow your business with expert help in loan processing, VA support, marketing, and compliance.
Mortgage Back-Office Support for Brokers
Effortless Loan File Processing
Reliable loan admin support for time-poor mortgage brokers
- Free loan processing bonus offer (get 1 free for every 5 files)
- Fast, accurate mortgage document verification
- CRM data entry for brokers (all platforms supported)
- Servicing calculator, FHOG, discharge form assistance
- Fully managed mortgage file lodgment service
End-to-End Loan Support Services
Lodgment & Settlement Tracking Experts
Track and manage ...
- Full file tracking from lodgment to settlement
- Broker CRM updates, document uploads, valuation order
- MIR, AIP, and lender follow-up handled for you
- Solicitor coordination + broker update service
- Australia-wide virtual assistant support
Virtual Assistant for Mortgage Brokers
Scale Faster with a Dedicated VA
Delegate time-consuming mortgage admin tasks easily
- Broker CRM data entry & credit guide prep
- Lender contact, comparison report, and document follow-up
- End-to-end file management
- Expert in Australian home loan processes
- Client coordination from lodgment to settlement
Mortgage Broker Marketing Services
Boost Your Online Presence & Generate Leads
Targeted digital solutions built for Australian brokers
- Mortgage lead generation
- SEO content & Google Business profile optimization
- Email marketing for client nurturing
- Responsive broker website design
- Organic and paid campaign support
Why Choose Us
We show our value by serving faithfully.
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01
Expert Loan Processing
End-to-end file management to reduce your workload.
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02
Dedicated Virtual Assistants
Trained VAs specialized in mortgage support.
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03
Pay-Per-File Flexibility
No lock-in contracts — pay only for what you use.
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04
Digital Marketing Support
Grow your mortgage business online with proven SEO & ads.
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05
Back Office Efficiency
We handle admin, compliance, and documentation.
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06
Mentorship from Certified Experts
Work directly with a certified mortgage industry mentor.
Schedule an appointment with our specialist to discuss contact us.
460+ Happy Clients
Why Mortgage Brokers Choose Our Back Office Support
MBAT is more than just back-office support — we’re your strategic partner in building a better, smarter, and faster mortgage business.
Affordable, efficient, and scalable solutions
Trusted systems & structured training process
End-to-end support for mortgage loan processing
VA + marketing assistance for growth-ready brokers
Perfect for both start-up and established mortgage brokers
Special Loan Processing Offer
Save More as You Process More!
Get 1 free file for every 5 processed and 3 free files for every 10 processed!
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Save Time and Reduce Workload
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Cost-Effective Pricing with No Volume Restrictions
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Reliable Support and Compliance Assurance
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Accurate Data Management with Broker CRM Integration
Lodge & Track Offer
Hassle-Free File Lodgment & Tracking
Get 1 free for every 6 files, 3 free for every 10 files
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Lodge loan files directly with lenders
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Order valuations & track progress to settlement
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Perform MIR/AIP compliance checks
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Enjoy regular updates & phone support
Check Out Customer Feedback
Pleasure to share some of our customers feedback.
Brahm Finance
Australia“As a busy mortgage broker in a small partnership, it often feels like there aren’t enough hours in the day. Working with MBAT has allowed ...
NRG Finance
Australia“It’s been a pleasure working with MBAT. Their contribution has directly supported the growth and development of my business. I chose MBAT because of the ...
Hack Mortgage
AustraliaShariff and the team at MBAT are an irreplaceable part of my business. They provide great support, are always open to feedback and are genuine ...
Questions & Answers
Find answers to all your queries about our service.
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How does onboarding and staff transition work?
Onboarding is quick and structured. After you book your launch meeting via Calendly, we schedule a kickoff session to outline your preferences and workflow. Your VA joins your Teams group and begins working within 1–2 business days. If a team member leaves, we manage a seamless internal handover — no ...
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How is your virtual assistant (VA) service structured?
Each broker is assigned a dedicated virtual assistant for mortgage processing, fully trained to manage key admin and compliance tasks. Your VA works within your CRM to handle loan lodgments, valuations, discharge forms, and follow-ups with lenders or BDMs.
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How does the Lodge & Track service benefit my brokerage?
Our Lodge & Track service includes document verification, valuation ordering, loan file lodgment, and consistent updates with lenders and solicitors — helping you close home loans faster with fewer errors.
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Which aggregators have you worked with?
We’ve successfully supported brokers working under AFG, Finsure, LMG, SFG, Choice, Broker Group, Mortgage Australia Group (MAG), Purple Circle Financial Services (PCFS), and Outsource. Our experience across these groups helps us tailor support to your aggregator’s system.
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