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Privacy Policy

Last updated: September 2025

At Mortgage Broker Assist, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website https://mortgagebrokerassist.com.au or engage with our mortgage broker support services, including compliance, back-office, and digital marketing solutions.

Who We Are

Mortgage Broker Assist provides tailored back-office support for mortgage brokers, compliance and documentation services, and digital marketing solutions to help brokers grow their businesses across Australia.

Information We Collect

When you interact with our website or request our services, we may collect information such as:

  • Full name, business name, phone number, and email address
  • Details related to your mortgage brokerage operations
  • Loan processing or compliance information (only if shared by you)
  • Technical information such as IP address, browser type, and website usage data

How We Use Your Information

We collect and use your information to:

  • Provide our mortgage broker mentoring and support services
  • Deliver compliance, loan processing, and marketing assistance
  • Improve our website and digital resources for mortgage brokers
  • Respond to your enquiries and provide customer support
  • Send updates, educational content, or marketing communications (optional opt-out)
  • Meet industry regulations and compliance obligations

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Analyse website performance for mortgage broker services
  • Remember your preferences for easier navigation
  • Provide tailored resources and marketing offers

You may disable cookies in your browser settings at any time.

Sharing Your Data

We do not sell or rent your personal information. We may share your data only when:

  • Required by law, regulation, or court order
  • Necessary with trusted service providers (e.g., IT, compliance, or marketing partners) under strict confidentiality agreements

Data Retention

We retain personal information only as long as necessary to:

  • Provide our mortgage broker back-office support services
  • Comply with legal and regulatory requirements
  • Resolve disputes and maintain accurate business records

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates to your information
  • Request deletion of your personal data (unless retention is legally required)
  • Opt out of marketing communications at any time

Security

We take the security of your data seriously and use strict safeguards to prevent unauthorised access, misuse, or disclosure.

Third-Party Links & Embedded Content

Our website may contain links to third-party resources relevant to mortgage brokers. We are not responsible for the privacy practices or content of these external websites.

Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Mortgage Broker Assist
Email: admin@mortgagebrokerassist.com.au
Website: https://mortgagebrokerassist.com.au

Recent Comments

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VARUN SINGH
VARUN SINGH

Just left us a 5 star review

4 months ago  
5.0
Based on 12 Reviews
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The team at Mortgage Broker Assist has been an incredible help! Their admin support, email sorting and file management have saved me so much valuable time. Because of their efficiency and attention to detail, I can now focus more on my clients and growing my business. Highly recommend their services to anyone looking for reliable and professional support!

VARUN SINGH
VARUN SINGH February 18, 2026
google

I have used the services for past two years. The service is excellent and have been providing valuable service. They are prompt and efficient. Highly recommend their services.

Dinesh Acharya
Dinesh Acharya December 21, 2025
google

I wanted to take a moment to express my sincere appreciation for the exceptional service and support provided by Easy Broking team in handling our mortgage broking files. Your team's professionalism, responsiveness, and attention to detail have made a significant difference in ensuring a smooth and efficient process for our clients. The clarity with which you communicate, your proactive approach to problem-solving, and your commitment to meeting tight deadlines have not gone unnoticed. Most importantly, our clients have consistently shared positive feedback about their experience, noting how seamless and stress-free the process has been. Your efforts have directly contributed to building trust and satisfaction among our clients, which is invaluable to us. Thank you for being such a reliable and dedicated partner. We look forward to continuing our collaboration and achieving even greater success together.

Gautam Narula
Gautam Narula October 9, 2025
google

I have been using Mortgage Broker Assist for years now, and they have become an essential part of my business. Their back-of-house support is excellent — they handle admin work, organise emails, make BDM calls, rename files, and take care of all those time-consuming tasks that can easily pile up during busy periods. Their help has freed up a huge amount of my time and allowed me to stay focused on what really matters — looking after clients and building relationships. I can trust that everything behind the scenes is handled efficiently and professionally, which makes my workday so much smoother. Mortgage Broker Assist genuinely adds value to my business, and I couldn’t recommend them more highly. Five stars from me.

Shane Stewart
Shane Stewart October 7, 2025
google

Empowered by Teamwork, Determination, and Sincere Diligence: A Journey of Purposeful Progress

Ahsan Noor Asir
Ahsan Noor Asir September 27, 2025
google

We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

MIr Wahib
MIr Wahib July 3, 2025
google
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