• 11 Helby Street, Harrison, ACT 2914, Australia
  • 8AM - 5PM

Compliance and Documentation Support for Mortgage Brokers

ISO-Certified | NCCP & Aggregator Compliance | Faster Turnaround | No In-House Hire Needed

What is

Compliance and Documentation Support?

Our Compliance & Documentation Support for Mortgage Brokers is designed for Australian brokers who want to reduce errors, stay NCCP-compliant, and avoid costly audit risks. From Needs & Objectives forms to lender documentation checks, we ensure every file is fully verified before lodgment. By outsourcing your compliance support, you save time, reduce reworks, and stay 100% aligned with major aggregator and lender requirements.
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Why Mortgage Brokers Choose Our Compliance Support

%

Time & Cost Savings

No need for in-house compliance staff.

Our Compliance Support Process

Efficient. Compliant. Stress-Free — from file review to documentation finalisation.

  • Document Audit

    Verification of VOI, payslips, IDs, and all supporting documents to maintain full NCCP compliance and aggregator alignment.

  • Compliance Checklist

    Thorough review of Needs & Objectives, credit guide, and all NCCP-required documents to prevent errors and reduce rework.

  • Lender Form Checks

    Ensure all FHOG forms, discharge documents, and lender-specific forms are correctly completed for smooth loan lodgment support.

  • ApplyOnline Review

    Pre-submission audit to identify missing compliance documents and correct any errors before lodgment.

  • Finalise & Upload

    Attach and submit all documents via ApplyOnline or lender portal, ensuring your files are ready for approval.

  • Broker Notification

    Receive a detailed summary report highlighting the file status, pending items, and compliance checks completed by our expert team.

Choose the Right Package for Your Brokerage

From startup brokers to growing teams — we’ve got your back-office, marketing, and mentorship needs covered

Lodgment

$160
+GST

Features

  • Salestrekker/ My CRM/ Broker engine/ Mercury / Any CRM Input. (You need to confirm Income & Expenses only)
  • Required documents check
  • Servicing calculator preparation (Mentioned Lenders - max 3)
  • Order valuation (Mentioned Lenders)
  • Complete pricing (Mentioned Lenders)
  • FHOG form preparation
  • Discharge form preparation
  • Check & complete compliance notes as per Needs & Objectives
  • Attach all documents through apply online
  • Application sent to the client for signing
  • File lodgment to the lender
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Recommended

Lodgment & Track

$270
+GST

Features

  • Salestrekker/ My CRM/ Broker engine/ Mercury /Any CRM Input. (You need to confirm Income & Expenses only)
  • Required documents check
  • Complete pricing (Mentioned Lenders)
  • Order Valuation (Mentioned Lenders)
  • Servicing calculator preparation (Mentioned Lenders - max 3)
  • FHOG form preparation
  • Discharge form preparation
  • Check & complete compliance notes as per Needs & Objectives
  • Attach all documents through apply online
  • Application sent to the client for signing
  • File lodgment to the lender
  • Track file with lenders
  • MIR/AIP Check & discuss with broker
  • Lenders follow up to settlement
  • Solicitors follow up to settlement
  • Regular broker updates
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Full File Processing

$500
+GST

Features

  • Basically option 3 is for the brokers when he/she can't afford a VA fully at the moment but looking for a VA support for a specific file to find out all the options/solutions on behalf of the broker
  • Price may vary in this stage if the file is too complex or we have to do lots of research & analysis for the specific file. It will always be discussed beforehand
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Get Started with Compliance Support

Apply in minutes and get expert help to stay audit-safe and file-ready.

01

Apply Online

Fill out the quick form with your details and loan file needs

02

Get a Call Back

Our team will contact you within 1 business day to confirm next steps

03

Compliance Review Begins

We begin reviewing, fixing, and preparing your file for fast lodgment.

Send Your Request &
Get Call Back

Fill all the necessary details and Get call from experts.

    Savings A/c Required Documents

    Basic documents required for opening a savings account.

    PAN Card
    is Mandatory

    Duly Filled
    Application Form

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    Photographs

    Color & Passport Size
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    Frequently Asked Questions

    Find answers to all your queries about our service.

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    • Is your team available during Australian business hours?

      Yes. Our support team operates from 10 AM to 8 PM WA time, ensuring you ...

    • What makes Mortgage Broker Assist different from other virtual assistant services?

      We specialize exclusively in mortgage industry virtual support, with deep knowledge of lender policies, forms ...

    • Can I outsource only specific parts of the mortgage loan process?

      Absolutely. Our services are modular — you can outsource loan packaging, application lodgment, client follow-ups, ...

    • How experienced is your offshore mortgage support team?

      Our team has years of experience working with Australian brokers. With over 70+ trained virtual ...

    VARUN SINGH
    VARUN SINGH

    Just left us a 5 star review

    5.0
    Based on 12 Reviews

    The team at Mortgage Broker Assist has been an incredible help! Their admin support, email sorting and file management have saved me so much valuable time. Because of their efficiency and attention to detail, I can now focus more on my clients and growing my business. Highly recommend their services to anyone looking for reliable and professional support!

    VARUN SINGH February 18, 2026
    google

    I have used the services for past two years. The service is excellent and have been providing valuable service. They are prompt and efficient. Highly recommend their services.

    Dinesh Acharya December 21, 2025
    google

    I wanted to take a moment to express my sincere appreciation for the exceptional service and support provided by Easy Broking team in handling our mortgage broking files. Your team's professionalism, responsiveness, and attention to detail have made a significant difference in ensuring a smooth and efficient process for our clients. The clarity with which you communicate, your proactive approach to problem-solving, and your commitment to meeting tight deadlines have not gone unnoticed. Most importantly, our clients have consistently shared positive feedback about their experience, noting how seamless and stress-free the process has been. Your efforts have directly contributed to building trust and satisfaction among our clients, which is invaluable to us. Thank you for being such a reliable and dedicated partner. We look forward to continuing our collaboration and achieving even greater success together.

    Gautam Narula October 9, 2025
    google

    I have been using Mortgage Broker Assist for years now, and they have become an essential part of my business. Their back-of-house support is excellent — they handle admin work, organise emails, make BDM calls, rename files, and take care of all those time-consuming tasks that can easily pile up during busy periods. Their help has freed up a huge amount of my time and allowed me to stay focused on what really matters — looking after clients and building relationships. I can trust that everything behind the scenes is handled efficiently and professionally, which makes my workday so much smoother. Mortgage Broker Assist genuinely adds value to my business, and I couldn’t recommend them more highly. Five stars from me.

    Shane Stewart October 7, 2025
    google

    Empowered by Teamwork, Determination, and Sincere Diligence: A Journey of Purposeful Progress

    Ahsan Noor Asir September 27, 2025
    google

    We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

    MIr Wahib July 3, 2025
    google