• 11 Helby Street, Harrison, ACT 2914, Australia
  • 8AM - 5PM

Dedicated Mortgage Support Assistant

End-to-End Back-Office & Virtual Assistance for Mortgage Brokers in Australia

What is a

Dedicated Mortgage Broker Assistant?

Our Dedicated Mortgage Support Assistant service gives mortgage brokers access to fully trained loan processing officers who work as an extension of their team. Whether you need full-time or part-time support, our specialists log in remotely to your Sydney-based servers and manage loan files, admin tasks, and compliance with precision. This dedicated resource model acts like in-house support, helping brokers scale faster while saving time and costs.
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Why Choose Our Dedicated VA Service?

%

Experienced Mortgage Professionals

How Our Dedicated Mortgage Broker VA Process Works

A simple, step-by-step approach to seamless mortgage broker back-office support

  • Submit Your Request

    Fill out our quick form to share your support needs and business details.

  • Consultation Call

    We discuss your workflow, goals, and aggregator compliance requirements.

  • Match & Onboard

    We match you with a VA based on your specific needs

  • System Setup

    Your VA securely logs into your CRM (Mercury, BrokerEngine, Salestrekker, ApplyOnline).

  • Task Execution

    Your VA manages loan lodgments, processing, compliance notes, and admin support.

  • Ongoing Support

    Receive regular updates, reports, and continuous process improvements.

Choose the Right Support Package

From startup brokers to fast-growing firms, we provide flexible virtual assistant support models including:

Lodgment

$160
+GST

Features

  • Salestrekker/ My CRM/ Broker engine/ Mercury / Any CRM Input. (You need to confirm Income & Expenses only)
  • Required documents check
  • Servicing calculator preparation (Mentioned Lenders - max 3)
  • Order valuation (Mentioned Lenders)
  • Complete pricing (Mentioned Lenders)
  • FHOG form preparation
  • Discharge form preparation
  • Check & complete compliance notes as per Needs & Objectives
  • Attach all documents through apply online
  • Application sent to the client for signing
  • File lodgment to the lender
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Lodgment & Track

$270
+GST

Features

  • Salestrekker/ My CRM/ Broker engine/ Mercury /Any CRM Input. (You need to confirm Income & Expenses only)
  • Required documents check
  • Complete pricing (Mentioned Lenders)
  • Order Valuation (Mentioned Lenders)
  • Servicing calculator preparation (Mentioned Lenders - max 3)
  • FHOG form preparation
  • Discharge form preparation
  • Check & complete compliance notes as per Needs & Objectives
  • Attach all documents through apply online
  • Application sent to the client for signing
  • File lodgment to the lender
  • Track file with lenders
  • MIR/AIP Check & discuss with broker
  • Lenders follow up to settlement
  • Solicitors follow up to settlement
  • Regular broker updates
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Full File Processing

$500
+GST

Features

  • Basically option 3 is for the brokers when he/she can't afford a VA fully at the moment but looking for a VA support for a specific file to find out all the options/solutions on behalf of the broker
  • Price may vary in this stage if the file is too complex or we have to do lots of research & analysis for the specific file. It will always be discussed beforehand
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Get Started with Mortgage Back Office Support

Save time and boost efficiency with expert mortgage broker back-office support. Follow these easy steps to get your dedicated assistant on board.

01

Apply Online

Fill out the quick form with your details and Re

02

Get a Call Back

Our team will contact you within 1 business day to confirm next steps

03

Start Support

Your dedicated assistant begins helping you right away

Send Your Request &
Get Call Back

Fill all the necessary details and Get call from experts.

    Savings A/c Required Documents

    Basic documents required for opening a savings account.

    PAN Card
    is Mandatory

    Duly Filled
    Application Form

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    Frequently Asked Questions

    Find answers to all your queries about our service.

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    • Is your team available during Australian business hours?

      Yes. Our support team operates from 10 AM to 8 PM WA time, ensuring you ...

    • What makes Mortgage Broker Assist different from other virtual assistant services?

      We specialize exclusively in mortgage industry virtual support, with deep knowledge of lender policies, forms ...

    • Can I outsource only specific parts of the mortgage loan process?

      Absolutely. Our services are modular — you can outsource loan packaging, application lodgment, client follow-ups, ...

    • How experienced is your offshore mortgage support team?

      Our team has years of experience working with Australian brokers. With over 70+ trained virtual ...

    VARUN SINGH
    VARUN SINGH

    Just left us a 5 star review

    5.0
    Based on 12 Reviews

    The team at Mortgage Broker Assist has been an incredible help! Their admin support, email sorting and file management have saved me so much valuable time. Because of their efficiency and attention to detail, I can now focus more on my clients and growing my business. Highly recommend their services to anyone looking for reliable and professional support!

    VARUN SINGH February 18, 2026
    google

    I have used the services for past two years. The service is excellent and have been providing valuable service. They are prompt and efficient. Highly recommend their services.

    Dinesh Acharya December 21, 2025
    google

    I wanted to take a moment to express my sincere appreciation for the exceptional service and support provided by Easy Broking team in handling our mortgage broking files. Your team's professionalism, responsiveness, and attention to detail have made a significant difference in ensuring a smooth and efficient process for our clients. The clarity with which you communicate, your proactive approach to problem-solving, and your commitment to meeting tight deadlines have not gone unnoticed. Most importantly, our clients have consistently shared positive feedback about their experience, noting how seamless and stress-free the process has been. Your efforts have directly contributed to building trust and satisfaction among our clients, which is invaluable to us. Thank you for being such a reliable and dedicated partner. We look forward to continuing our collaboration and achieving even greater success together.

    Gautam Narula October 9, 2025
    google

    I have been using Mortgage Broker Assist for years now, and they have become an essential part of my business. Their back-of-house support is excellent — they handle admin work, organise emails, make BDM calls, rename files, and take care of all those time-consuming tasks that can easily pile up during busy periods. Their help has freed up a huge amount of my time and allowed me to stay focused on what really matters — looking after clients and building relationships. I can trust that everything behind the scenes is handled efficiently and professionally, which makes my workday so much smoother. Mortgage Broker Assist genuinely adds value to my business, and I couldn’t recommend them more highly. Five stars from me.

    Shane Stewart October 7, 2025
    google

    Empowered by Teamwork, Determination, and Sincere Diligence: A Journey of Purposeful Progress

    Ahsan Noor Asir September 27, 2025
    google

    We’ve been working with Mortgage Broker Assist for our loan processing needs, and the experience has been outstanding. Their team is professional, responsive, and highly knowledgeable in navigating complex loan applications. Their support has significantly improved the efficiency of our business operations, allowing us to focus more on our clients while they handle the back-end processing with precision and care. We truly value their partnership and highly recommend Mortgage Broker Assist to any broker or business looking for reliable and expert loan processing support. The Ark Agency

    MIr Wahib July 3, 2025
    google